FAQ
My Account
How do I create a Padders account?
To make an online account with Padders, you will need to click register on the top right of any page. You will then be asked to enter your email address and create a password. Alternatively, you will be prompted to make an account when you try to make a purchase.
Why can’t I sign into my Padders account?
If you are experiencing troubles signing into your Padders account, please check you’re using the same email address and password you used to register with us. If you have forgotten your password, you can reset it using the ‘Forgotten Password’ link. You also have the option to check out as a guest on our website.
Ordering & Payment
How do I order online?
To order online, simply choose your selected style, colour and size and add the item to your basket. You can then check out using your Padders account details or as a guest. You will receive a confirmation email once your order has been placed.
Can I order by phone?
Yes, our customer service team are more than happy to place your order over the phone. Please call us on +44 01603 493116. Make a note of the product code, colour and size you wish to purchase if phoning to order.
Delivery & Tracking
What are the delivery costs within the UK?
Free delivery on orders over £50.00
Standard UK delivery - Evri within 3 - 7 working days: £3.95
Express UK delivery - DHL Parcel within 1 - 2 working days: £5.95
We are currently unable to deliver to the Republic Of Ireland, Jersey, Guernsey, or the Isle of Man.
What are the delivery costs for addresses outside of the UK?
We are unfortunately unable to process orders outside of the UK at this time.
Get in touch
Have questions about your order, or a general enquiry?