Delivery, Your Way – Flexible, Dependable, and Stress-Free

We believe great service shouldn’t stop at checkout. That’s why we offer a range of delivery options designed to fit around your life – whether you’re happy to wait a few days or need your order quickly for a special occasion.

With full tracking, trusted couriers, and even a premium next-day service with a 1-hour delivery window, we make it easy to choose what works best for you. No fuss, no surprises – just reliable delivery you can count on.

Plus – enjoy Free Standard Delivery when you spend £50 or more!

Standard Delivery (Evri 48 Hour Service) – £3.95
Free for orders over £50
Delivered in 3–5 working days
Our best-value option if you’re happy to wait a little longer. Orders are usually dispatched within 1–2 working days, with delivery within 2 working days after dispatch.

Full tracking keeps you updated every step of the way.

Express Delivery (Evri Next Day) – £4.95
Delivered in 1–2 working days
Need it faster? With Express Delivery, your parcel will be dispatched within 1 working day and delivered the next working day after dispatch.

Full tracking is included for peace of mind.

Next Day Premium (DPD Expresspak) – £7.95
Delivered next day if ordered before 1pm*
When timing matters most. Our premium next-day service with DPD offers priority handling, faster processing, and a 1-hour delivery window for ultimate convenience.

You'll receive live tracking updates and flexible options to rearrange your delivery in real time.
*Orders placed after 1pm will be processed the next working day.

Important Delivery Information

• Services are available for UK mainland addresses only.
• Next Day services are not available in certain remote locations. In these cases, we will still prioritise dispatch, but delivery may take longer.
• Weekend delivery is available in many areas but can vary by location. Weekend services are not available for the Scottish Highlands, Northern Ireland, or offshore islands.
• Please double-check your delivery address before placing your order. Our courier systems are fully integrated for speed and security, meaning we’re unable to amend delivery details once your order
  has been confirmed.
• If you qualify for free delivery by spending over £50, but later return items and your final order value falls below £50, the standard delivery charge (£3.95) will be deducted from your refund.

 Want to Check Your Postcode?

You can quickly check if Evri delivers to your area using
their postcode finder tool:

https://international.evri.com/tools/postcodefinder

We aim to ensure you are 100% happy with your purchase and understand the importance of getting you the right shoe with the correct fit.

If you are not satisfied with your purchase, just return the shoes to us in an unworn condition, in their original packaging, within 30 days of receipt and we will arrange a refund to the value of those goods ordered.

How can I return my shoes?

You can return your item/s in four easy steps.

1. Tick the item/s you wish to return on your Order Receipt.

2. Create your free label on our website: https://padders.returns.international/

You will have a choice of two carriers to return your goods. DPD or DHL.

3. Print your label and attach it to your package, remembering to enclose your Order Receipt in the box before sealing.
    No printer? No problem, there is also a DHL 'paperless' option for drop-off locations that can process your return via a scannable code from your smartphone.

4. Take your parcel to the most convenient location of your chosen carrier.

To help you track your return, we will send an email once in transit and also when we receive your parcel.

Find your local DPD ParcelShop here: DPD ParcelShop Locations

DHL PARCEL SERVICE POINT

Find your local DHL Service Point here:  DHL PARCEL Service Point

Please note: Our returns labels do not work at DHL Express Service Points 

How long do I have to return my order?
You can return an item in its original condition within 30 days of receipt.

When will I receive my refund?
Once delivered please allow 7 working days for us to process your refund.

Refund of original postage cost?
If we receive your whole order back within 14 days we will refund our standard postage cost for any outbound postage paid.

Delivery charges for refunded orders over £50?
If your original order is over £50 you will qualify for free outbound delivery.
However, should a return reduce your spending to less than £50 any refund will be subject to £3.95 adjustment. 

What is your return address?
Our return address will be printed on the label once you complete your online return.

If you wish to use an alternative service at your own cost you can return your parcel to:
Padders Website Returns. St Georges House, Salhouse Road, Norwich, NR7 9AU.

Please remember to enclose the returns form to ensure we can provide a refund as quickly as possible.

Unfortunately, we cannot accept returns for items not purchased directly from us.

All shoe care products are non-refundable.

Unfortunately, with our stock constantly changing, we cannot guarantee availability.
We, therefore, advise placing a new order in lieu of a refund on your original purchase.

INTERNATIONAL DELIVERIES

Unfortunately, at this time we are unable to take orders outside of the UK.